Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …
Carer’s Allowance Digital Service achieved live accreditation from Government Digital Services (GDS) in November 2014 - but this was just the start. Since then we have delivered major changes and new features all based on extensive user research and testing. …
I'm Lorraine Hennessy, part of the team working to transform the way we work across the Strategy, Policy and Analysis Group (SPAG) at the Department for Work and Pensions (DWP). We’ve just finished a great three-day design sprint with BTG …
When the invite to Leeds GovJam landed in my inbox, I was intrigued but unsure what to expect. A quick google search was it all it took to realise GovJam was definitely worthwhile - a global event which brings together …
I was Delivery Manager on the Find Pension Contact Details service, which is now Live. That puts me in a DWP club with two members, with Carer's Allowance Digital Service holding membership since 2014. We have 10 services in beta, …
As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …
I’m writing this blog on my phone - these days, that’s not unusual. Most people are familiar with how the internet and the development of smartphones have revolutionised how we live our lives and the way we work. And DWP …
I’ve recently taken on the role of building project delivery and digital capability in the Business Transformation Group in DWP. I’m also a Programme Director for the Fraud, Error and Debt programme. We have several projects in private beta right …
I was very excited just before Christmas when the DWP Secure Communications team headed out into the big world to test our authentication service with real General Practitioners (GPs). Our team is currently working hard to get our service into Private …
As we’ve said at our recent transformation events, business transformation is about having a vision and making sure everyone is working towards it. Transforming government is no different. At DWP we have continued to deliver our major welfare reform agenda, but …
